PoolPath sends SMS and email when a tech is en route, when the visit is complete with chemistry, and when invoices are due. No more phone tag, no more "did anyone come by today?" calls.
The single biggest source of low-value support time in pool service is "did you come by?" and "when are you coming?" calls. PoolPath cuts those down to almost nothing by sending a text the moment the route starts and another when the tech is on-site, with a one-line summary when the visit closes.
Customers love it. Your office staff loves it more.
Every closed visit can email or text the customer a clean summary: chemistry readings, tech name, what was done, photos. It quietly reminds them what they're paying for and proves the job got done, without anyone in the office writing a thing.
Some customers want every notification, some only want invoices, some don't want SMS at all. Each customer record has notification preferences you can flip without affecting anyone else. There's also a company-wide "suppress all customer notifications" switch for new accounts that haven't opted in yet.